Service Desk Engineer Jobs

Large companies with an extensive technical infrastructure may have separate teams dealing with different areas of their business. With experience, a move to a specialist area dealing with more complex technical environments is possible. IT recruitment agencies, such as Hays Technology and Crimson, handle vacancies, and companies with relevant vacancies also attend careers fairs.

help desk engineer roles and responsibilities

There are also in-house support jobs with banks, retail companies, educational institutions and central and local government. Creating job alerts will help you keep up-to-date with the latest service desk engineer opportunities. As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. IT support analysts provide technical support and advice to IT users. Diagnose desktop/laptop/network/server/storage/Virtual Server hardware and software issues by using our managed service software, agents and asking accurate, concise questions in a professional and timely manner.

Network Support Engineer job description

Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements. When you work in a large organisation that provides 24-hour support, you enjoy higher hourly rates than in new start-ups. Working in-house for an IT company pays more than call centres due to their specialised services. Location can also influence your pay since urban centres have higher pay structures.

What is the role of a help desk engineer?

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Some employers will take school leavers with a group of subjects at National 4 or 5 and perhaps 1-2 Highers, and train them on the job. Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.

Service Desk Analyst Duties and Responsibilities

This should accurately reflect the role and include keywords that top talent might be using to search for jobs. A reference model of the range of professional skills needed by people working in IT has been produced by the SFIA Foundation and may help with planning your career development. Self-employment is possibly an option, providing contract services to large organisations, but it’s not an easy route as it would require you to keep skills up to date in so many different areas of IT.

help desk engineer roles and responsibilities

Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner. Alternatively, you may wish to progress on to other roles within IT, such as software engineer or network engineer. Qualifications are not always required for this work if you can evidence enough skills help desk engineer and experience, although some employers do prefer a degree or IT-related qualification. As an IT support analyst, you may end up working unsociable hours if the organisation provides IT support at these times. You may also have to work longer hours if there is an emergency. It may be beneficial to complete a professional IT course to improve your chances of finding work.

Software Engineer Job Description

Would working as a 1st line support suit your interest in helping people and problem-solving ability? Then read on to find out what competencies and qualifications you need to thrive in a first line support role. This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally.

  • You could teach in further education or move into technical sales.
  • For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
  • Below are the prerequisites we require to be able to fulfill this role.

Feel free to revise this job description to meet your specific job duties and job requirements. 1st line support receives calls from users, records hardware issues and troubleshoots the problems. If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form. The IT Service Desk will triage incidents before being assigned to our team. The team must ensure that those services meet the customer’s needs and evolve as the needs change.